A 60–Minute Support Ticket Response Guarantee
All your help requests will be responded to within maximum 60 min after the trouble ticket or email has been received. If your case requires additional assistance from an admin, we will direct the ticket or the email to the person on duty, without delay and we will leave a comment to let you know that more time will be required for discovering a solution. And if you take advantage of the Admin Services package, all of the server management tasks included there will be performed whenever you decide.
An Excellent Customer Care Service
Should you require assistance using the Online Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server on your behalf, you can contact our client support staff anytime via the ticketing system. In addition, in case you require assistance managing your dedicated hosting server, you can make use of our Admin Services package, which includes weekly Operating System updates, installation and troubleshooting procedures, server monitoring and restarting services, backup hard drive space, etc.
An Intuitive Help Section
Every Linux dedicated servers hosting package includes our cost–free Online Control Panel, which offers a circumstantial knowledge base plus a selection of how–to video tutorials. Whenever you need assistance with the Online Control Panel, just push the Videos or Help buttons located in the upper right corner.