Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You can find almost all the answers to your questions in the easy–to–navigate Help Center incorporated into our Online Control Panel. It boasts an ever–expanding knowledge base with frequently asked questions and in–depth educational articles contributed by our professional customer support staff.

  • Top quality support service

  • How–To Videos

  • We have prepared a collection of educational video tutorials that detailedly demonstrate how you can tackle a typical issue related to your Linux cloud hosting packages account. You’ll find the tutorial videos in the Help section.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 help desk service and come with a 60–minute ticket response time guarantee. Our skilled tech support engineers will be online 24 hours a day and will fix any issue that you might come across within maximum one hour after the support ticket submission. In the majority of instances, an answer will be provided to you within twenty minutes.