Help and Support Channels
A 60 mins Ticket Answer Guarantee
Each ticket that you submit to the tech support Dept will be attended to within less than 60 minutes. The regular issues shall be replied to as quickly as possible. Nevertheless, if the support inquiry you have sent us requires some help from an experienced technician, we will address the ticket to him and will inform you about the postponement.
Top–quality Customer Help And Support Service
Our client assist Department will be on shift for you 24x7 to to reply to all service request tickets that you send to us. We offer client help for the applications that are installed in advance on your server. These include our in–house made Online Control Panel, the preferred OS plus the server administration panel (based on the VPS type).
A Descriptive Help Section
A detailed and frequently updated collection of articles is integrated into our in–house built Online Control Panel. It offers quick tips on how to execute all the key website supervision jobs. The Help area gives you descriptive how to articles and step by step video guides. You can reach the Help area by pressing the Help or Video buttons in the top right corner of each Control Panel section.