The availability of the customer and technical support that a cloud hosting company provides will tell you a lot about the services that they offer too. When you can use just e-mails or tickets, you have almost certainly discovered a reseller and not the actual hosting supplier. If this is the case, you will have to wait for several days to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to contact the true hosting company for extra assistance. If the supplier offers you various options for communication with fast response time available at any time, they are most likely the top provider, not just a reseller. So you'll reap the benefits of timely assistance and top quality support since they will have immediate access to the servers where your account is. No matter what the problem - technical or sales, it is always better to have the option to contact your website hosting company directly through your favourite way of communication.

24/7 Customer Support in Cloud Hosting

We supply 24/7 billing, customer and tech support for all our Linux cloud hosting packages. Even if you aren't our customer yet and you have questions, we can assist you right away and provide the necessary information, in order to give you the choice to make the best decision when you acquire your new website hosting account. We're available at any moment, including holidays and weekends, and we supply numerous options for communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have a couple of phone numbers around the world, so that you'll be able to call the one that is closer to you. The max response time for the email messages and your tickets is 1 hour. The standard response time is around 15-20 minutes, so you can forget about waiting for a few days to receive assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

You are able to test our support services even before you obtain a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and common questions. Our agents can help you choose the best package or offer you info about our servers, in order to check whether the system requirements for your web sites are met. When you're a current client, you can also get in touch with us via email or through our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We warrant that if you employ these 2 ways of communication, you'll get a reply within no more than one hour and that’s 24/7, including weekends and official holidays. In case you have used the web hosting services of other companies, even large ones, you will be able to compare the response time considering that it ordinarily takes an entire day for them to address a support ticket.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server packages that we supply come with 24/7 support via numerous methods of communication and with a 1-hour max response time guarantee. When you want to find out more about the packages or you have various billing or general questions, you're able to call one of the local numbers that we have around the globe or you can use our live chat support and speak with a live agent. For solely technical difficulties that require the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email, as all of these channels are more appropriate to track a particular issue. The answer time for them rarely surpasses half an hour, which means that you can forget about waiting for an entire day to receive assistance. The support service is available for all server-related issues, which includes the pre-installed software. When you need support for third-party apps, you can consider ordering the Managed Services upgrade that we supply for all the packages.