Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket while you’re browsing your files or tweaking various settings. The ticketing system is being closely monitored 24/7/365 by our client support engineers and the response time is maximum one hour, but it rarely takes more than twenty minutes to get help. Unlike certain web hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request information concerning any billing or technical issue. On top of that, you can read a variety of educative articles, which will help you tackle the most commonly encountered issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s far more convenient to manage everything in one location, which is the reason why we have integrated a support ticket system into the custom-created Hepsia hosting Control Panel, which is offered with each semi-dedicated server account. This will permit you to manage the communication with our client support staff together with your website content, which suggests that you will not need to remember additional logon credentials for a separate admin interface. You will be able to open a new ticket or to track down the status of an old one with less than a few clicks whilst you are browsing the files within your semi-dedicated account. Besides, you can go through older tickets using a smart search box or read relevant knowledge base articles, which offer solutions to commonly experienced issues. The integrated ticketing system is strictly monitored 24x7 with the maximum ticket response time being only sixty minutes, so there will always be someone to help you out.