A live chat is among the many channels of communication offered by some hosting providers as part of their support service. Depending on the supplier, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is quicker than a support ticket and it makes it much less likely to misspell or misunderstand a word compared to a call with an agent. Furthermore, if the trouble that you have requires some time to be reviewed and dealt with, you will be able to do something different in the meantime rather than just waiting, like you'd have to do if you call. Also, you can use a live chat assistance service free of cost as long as you have web access even when your hosting provider is located in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You'll be able to contact us every day, which includes weekends and holidays, and we will give you more info about the Linux cloud hosting packages that we provide in case you are not a customer yet, or about basic and billing questions when you already have an account. Though for solely tech matters you need to open a trouble ticket to the tech assistance team, as such matters will need additional time to be resolved, you can still contact us through our live chat for some technical information. For instance, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you a lot of time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every day, even on weekends and holidays. It's the best way to learn more details about our Linux semi-dedicated hosting packages if you do not have an account yet or to get an issue resolved if you are a customer and our customer care agents will assist you right away regardless of the time of the day you join the chat. In case you are hesitating which package is more suitable for your web sites, if you need a piece of advice whether you should order a particular upgrade and how to obtain it or in case you have troubles setting up an e-mail account on your machine, you are able to contact us and we will provide you with the needed details as soon as possible. The live chat is accessible even after our telephone lines go off for the day, therefore when you have an account here, you can be certain that you will always enjoy quick help with any kind of question or trouble that pops up.