Should you ever encounter a problem with your website and be incapable of dealing with it, ask the hosting company’s tech support team to help you bring the site back online. A quick solution would be the most optimal scenario, but lots of companies respond within twenty four hours and even more, all the more so if you are working with a reseller. Even if your problem can be quickly sorted out, your website may not work satisfactorily or may not be reachable at all for an extended time interval, so you may lose potential clients because it’s pretty unlikely that anyone would be willing to return to a website that’s inoperational. Having said that, you ought to make sure not only that you can touch base with your hosting provider, but also that they can respond and help you in a timely manner. If a web application update does not proceed as planned or you delete something mistakenly, for instance, the site must be fixed speedily so as to prevent long unreachability.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting packages come with a sixty-minute response guarantee, so regardless of what inquiry or issue you might have, we will always be there to assist you. As it is, it rarely takes more than half an hour to get a problem fixed or a query answered, and this is valid for both technical and sales matters. Our client support team members will be at your service 24/7, even on official holidays and weekends, which goes to say that you will obtain swift assistance at all times. We are aware of precisely how valuable time can be, so by the time we answer your trouble ticket or e-mail, we’ll have investigated the matter and, in case we haven’t figured out a solution, we will supply you with more details on what you have to do on your end – if the situation necessitates this. With our support services, you can be certain that there will be someone to lend you a hand straight away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a ticket through your web hosting Control Panel or write an email relating to your semi-dedicated server, you’ll get a response within less than 60 minutes. You can contact us at all times in regard to billing, general or technical matters and considering the fact that we’re available to you 24x7x365, you’ll always receive support in a timely manner. Depending on the particular issue or question, we’ll supply you with more info, fix the obstacle if it has been caused by something that’s within our reach or inform you how to proceed if you need to fine-tune a particular setting for an Internet application that we do not have access to. You can just forget about waiting for an entire day for each and every response. The fact is, in the majority of cases we respond to emails and tickets within twenty-twenty five minutes max.