One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting packages come with a sixty-minute response guarantee, so regardless of what inquiry or issue you might have, we will always be there to assist you. As it is, it rarely takes more than half an hour to get a problem fixed or a query answered, and this is valid for both technical and sales matters. Our client support team members will be at your service 24/7, even on official holidays and weekends, which goes to say that you will obtain swift assistance at all times. We are aware of precisely how valuable time can be, so by the time we answer your trouble ticket or e-mail, we’ll have investigated the matter and, in case we haven’t figured out a solution, we will supply you with more details on what you have to do on your end – if the situation necessitates this. With our support services, you can be certain that there will be someone to lend you a hand straight away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a ticket through your web hosting Control Panel or write an email relating to your semi-dedicated server, you’ll get a response within less than 60 minutes. You can contact us at all times in regard to billing, general or technical matters and considering the fact that we’re available to you 24x7x365, you’ll always receive support in a timely manner. Depending on the particular issue or question, we’ll supply you with more info, fix the obstacle if it has been caused by something that’s within our reach or inform you how to proceed if you need to fine-tune a particular setting for an Internet application that we do not have access to. You can just forget about waiting for an entire day for each and every response. The fact is, in the majority of cases we respond to emails and tickets within twenty-twenty five minutes max.