If you've ever had a cloud hosting account in the past or you have dealt with any other type of online service, you probably know from your personal experience that for certain things it is better to speak with a live person on the phone instead of exchange support tickets or e-mail messages. If you'd like to find out more about a service before you order it or in case something small has to be done, for example, it will be much easier and a lot faster to get it done real-time. When you can seek the advice of representatives by phone, it is very likely that you are working with an actual website hosting supplier, not a reseller. The level of support that you'll get on the telephone may differ between different providers - from general issues to dedicated tech support. Usually the majority of suppliers offer pre-sales assistance and first level phone support, while more complex tech issues are resolved through electronic mail and tickets.

Phone Support in Cloud Hosting

All of our cloud hosting plans feature phone support fourteen hrs a day even on public holidays, which means that if you don't have an account yet, you'll be able to call and find out more about our solutions or whether we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you can contact the phone number that is nearer to you. In case you are an existing customer, we can assist you in a timely manner with all of the general and billing issues and with a number of technical issues so as to save you time and efforts - we acknowledge the fact that in some cases it is much easier talk with a live person and get things done promptly. Certainly, some issues cannot be taken care of on the telephone, so in such a case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply feature real-time phone support for 14 hours daily. In case you're unsure which plan is suitable for your sites, you would like to find out more about a package's features or you're looking for any other type of info on our solutions, you'll be able to call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our support representatives will assist you. If you already own an account, you'll be able to get in touch with us about sales and general matters, although we are often able to help with many technical issues as well. For entirely tech difficulties you will need to take advantage of our in-built ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option when your trouble requires additional time to be dealt with or it needs to be escalated to our system administrators.