Phone Support in Cloud Hosting
All of our cloud hosting plans feature phone support fourteen hrs a day even on public holidays, which means that if you don't have an account yet, you'll be able to call and find out more about our solutions or whether we meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you can contact the phone number that is nearer to you. In case you are an existing customer, we can assist you in a timely manner with all of the general and billing issues and with a number of technical issues so as to save you time and efforts - we acknowledge the fact that in some cases it is much easier talk with a live person and get things done promptly. Certainly, some issues cannot be taken care of on the telephone, so in such a case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we supply feature real-time phone support for 14 hours daily. In case you're unsure which plan is suitable for your sites, you would like to find out more about a package's features or you're looking for any other type of info on our solutions, you'll be able to call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our support representatives will assist you. If you already own an account, you'll be able to get in touch with us about sales and general matters, although we are often able to help with many technical issues as well. For entirely tech difficulties you will need to take advantage of our in-built ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option when your trouble requires additional time to be dealt with or it needs to be escalated to our system administrators.